WARNING SHIPMENT IS NOT GUARANTED FOR CHRISTMAS

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FAQ

1. HOW CAN I CONTACT CUSTOMER SUPPORT?
Simply send us an e-mail to the following address:
[email protected] Please check your junk/spam email folder

2. IT IS POSSIBLE TO RETURN US AN ITEM ?
Yes it’s possible, You get 7 days after the delivery to the send us
back the item in his packaging.

3. HOW LONG BETWEEN ORDER PREPARATION AND SHIPPING ?
All our products are handmade in our workshop here in Bali , Please
allow up to 10 working days to receive your order.

4. I HAVENT RECEIVED MY TRACKING NUMBER ?
That is quite normal, sometimes you wait a few days until the entire
order is ready then you will receive your tracking number. If you don t get it 4 days after your order please contact us.

5. WHAT IS THE AVERAGE REPAYMENT TIME ?
The buyer will receive a refund within a maximum period of 30 days. You will receive an email that takes within the 48 or 72 working hours following your financial institution (except delay related to a credit card with deferred debit (excluding weekends and holidays) to be debited on your bank account .

6. REFUND CONDITIONS ARE DIFFERENT DURING SALES ?
Items with promotions are not refundables

7. Do I have to pay to return an
item ?
Yes, the customer should pay the shipping cost for a return, we will recommend a letter.

8. HOW CAN I DO TO RETURN AN ITEM ?
You just have to send us an email at : [email protected] and
just told us if you want a refund or an exchange and we will send you
the following address.